Payment Issue
Money-Back Guarantee:
We offer a money-back guarantee to our clients in case of non-complected failure of any service provided by our company.
We offer such a guarantee because we aim to establish long-term relationships with our clients rather than profiting from a one-time project. Guarantee that you will be satisfied and that you won’t have to waste your time going back and forth arguing on silly details with your web designer/program very of the service as per your specifications and timeline.
Website Maintenance & Support Policy:
We offer maintenance and support for all our clients at a nominal fee, on a monthly or yearly basis. This is to ensure that your website or software application stays safe from viruses, malware attacks, etc. Regular backup of databases is also carried out to ensure minimal downtime and data loss.
No Hidden Fees:
We don’t provide hidden fees of any kind. We always quote according to the job we are working on and not per page or per hour. This way you can rest assured of what your final price is going to be. There won’t be a big surprise when it comes time to pay for services rendered by our company.
Cancel any time:
You can cancel your services at any time, as long as you do it within 24 hours of making the initial order. After that, no money will be refunded. Unfortunately, this is a fair policy, and other web designing companies have the same rules in place. We like to think of it in terms of good customer service – if you think it through properly before signing up with us (we are one of the best web design Companies) we are sure you will agree with our decision on this issue.
Web development refund policy:
We offer a 30-day guarantee on all our work/products so if you’re not happy with what we’ve done so far, we will refund your money in full. Simply stop using our services and we can refund your money within 5-7 working days (after the 30th day of initial purchase). This does not apply to domain names, as they are separate products from web design services.
We will charge a small fee for updating websites after one year from date of purchase (if updates are required due to some change in requirement), for example, if you buy a website that comes with hosting service from us and after one year of purchase, you want to add a shopping cart or any other functionality which was not there when we built your website but now is mandatory.
Not all our clients require updates; hence this policy only applies to those who require so.
Charges will not be applicable if the website is being updated due to changes in the UI or UX of the website.
Digital marketing service refund policy:
We offer a 30-day guarantee on the lifetime of services provided by us. If you are not satisfied with our services within the first 30 days, we will refund your money back in full. At any point after 30 days and if you feel that our service is not satisfying or serving your purpose, then we will also refund your money to you at any point in time.
The refund system is extremely simple and is as follows:
If you are unhappy with our services, please send an e-mail to [email protected] within 30 days of the date when your work was first started. We will then have a meeting and discuss how we can rectify the situation immediately. In case we need any information such as screenshots, website links, screenshots, etc. please provide that to us for analysis purposes.
All purchase orders will be reviewed once every 30 days by our billing department. Following cancellation or completion of all requested modifications/work/services in full, we will issue a refund back to the customer’s credit card used for payment at no cost to the customer provided there are no outstanding invoices (past due balance) against the customer. If there’s a balance due on your account, we reserve the right to keep any partial or full amount of refunds pending until we are compensated for the outstanding balance on your account.
Payment System:
We accept payment via Credit Card, Paypal, Payoneer as well as wire transfers.
We also accept payment via Western Union.
All our transactions are done on a secure server – using SSL (Secure Sockets Layer) technology. So your bank details and a credit card are well protected from prying eyes. All sensitive information is encrypted so that it cannot be read by anyone except you and your web designers at Imagine Infotech.
Payment terms are 30 days net for all orders (for new clients) unless otherwise specified in advance. Unless exceptional circumstances exist we do not provide any credit facilities as we believe in charging our clients at the time of service delivery.
When paying via Paypal or wire transfer, you are not charged any fees by us (this is a convenient way for our clients to pay for their orders). If your credit card company charges you an extra fee, please let us know and we will help you get the fee waived.
You can upgrade to a higher plan anytime. Simply login to your account and click on the “UPGRADE PLAN” button.
Our company emails you a confirmation of your order and also notifies you to make the first payment. You will be directed to our cash page after making the payment. After this, we noticed that you should wait for an email from our company for deposit transfer details (e-transfer banks).
Your personal and financial information (credit card, checking account) is transmitted via Secure Socket Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer and AOL.
You will be billed on the day that your invoice is generated. Invoices are normally generated daily, weekly, or monthly depending upon the package you ordered.
Yes, you can
Sorry, but no.